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Important Updates About COVID-19

KEEPING YOU INFORMED ABOUT OUR COVID-19 EFFORTS

At F&M, the health and well-being of our customers, employees and communities is our highest priority. As mentioned in our recent communication, we are continuously monitoring the coronavirus (COVID-19) situation. I wanted to reach out and share an update on the latest precautions we are taking.
 
Office Lobbies Temporarily Suspended for Walk-In Transactions
We feel it is our duty to do what we can to help keep our community safe. Effective Friday, March 20th and until further notice, all F&M office lobbies will be temporarily suspended for walk-in transactions. Members of our team will be able to assist you by appointment only. If you need to schedule an appointment to open a new account, apply for a loan or access your safe deposit box, please call us at 800.451.7843.
 
Drive-Thru Banking Remains Open
Our drive-thru banking services will remain open. For a list of office locations and drive-thru hours, please visit our website.
 
Remote Banking Services
Keep in mind there are a number of ways you can access your banking services with us.
 
  • Online and Mobile Banking access available 24/7 - check balances, transfer funds, pay bills, deposit checks or find the nearest ATM. Click here to enroll in online banking. From your mobile phone, click here to download the F&M mobile app in the Google Play Store or click here to download the app in the Apple App Store or search “F&M Bank (OH, IN, MI)” in your app marketplace.
  • Telephone Banking (EZ Access Line) available 24/7 - check balances, transfer funds or make loan payments by calling 888.446.2451
  • ATM or ITM access 24/7 - Most of our offices offer ATM or ITM access. Seven of our offices offer live teller access via video banking through our ITMs. For a list of offices with ITM capabilities please click here.
We are committed to serving you during this unprecedented time. If you are experiencing a financial hardship as a result of the recent COVID-19 outbreak, please contact your F&M loan officer so that we can find the best possible solution to fit your needs.
 
We will continue to carefully monitor the COVID-19 situation. We will provide updates through our website, social media and e-mail. Thank you for being a loyal F&M customer.
 

Concerns regarding your Financial Obligations

Updated March 20, 2020

The COVID-19 pandemic has posed new, unexpected, and unusual circumstances.  If you are experiencing any financial difficulties, please don’t hesitate to reach out to us.  You may be impacted due to family or personal illness, unemployment, reduced income, or closure of a workplace related to COVID-19. 

F&M’s Asset Recovery Department is dedicated to assisting consumer and home loan customers through financial difficulties.  Members of the Asset Recovery Team can be reached by calling 1-800-451-7843.  Commercial and Agricultural customers are encouraged to reach out to their F&M Lenders to discuss available options.

For Consumer Loans:

No Late Payment Fees – Effective March 16, 2020, F&M will not impose any Late Payment fees on consumer loan payments for the next 90 days.

Payment Deferral Program – Please reach out to the Asset Recovery Department at 1-800-451-7843 for assistance. A payment deferral may be available for up to 90 days on your consumer loan.  There are no fees for payment deferrals. This could prevent negative credit reporting on your consumer loan. Interest would continue to accrue on the outstanding principal balance during the payment deferral period. 

No Repossession Actions – Effective March 16, 2020 and until further notice, no new repossession actions will be initiated on any loans financed by F&M.  This would include automobiles, trucks, vans, motorcycles, tractors, rider mowers, four wheelers, three wheelers, ATVs, RVs, or watercraft.

For Credit Card Accounts:

Skip-a-Pay Option – For assistance, please reach out to the Credit Card Department at 1-800-451-7843. Starting April 1, 2020 through May 31, 2020, a Skip-a-Pay  option will be available for up to two payments on consumer and business credit card accounts. Eligibility is based on account status and last 12 months of account history.  No negative impact on credit reporting for your credit card account if skip-a-pay option is exercised. Finance charges would continue to accrue on the outstanding account balance for the period covered by the skip-a-pay.  

For Home Loans:

No Late Payment Fees – Effective March 16, 2020, F&M will not impose any Late Payment fees on home loan payments for the next 90 days.

Financial Hardship Program – Borrowers experiencing financial difficulties, are encouraged to reach out to the Asset Recovery Department at 1-800-451-7843 Ext. 01391.  A Financial Hardship Packet will be provided for completion. This will assist in determining appropriate payment options to navigate present difficulties regarding your home loan.  This could prevent negative credit reporting on your home loan.

No Foreclosure Actions – Beginning March 16, 2020 and until further notice, all foreclosure actions have been halted and no new foreclosure actions will commence on 1-4 Family residential properties.  Further limitations or restrictions may apply for  residential real estate loan programs offered or sponsored through federal or government agencies.

For Small Business Owners:

No Late Payment Fees – Effective March 16, 2020, F&M will not impose any Late Payment fees on commercial loan payments for the next 90 days.

Payment Assistance/Payment Deferral – Please reach out to your F&M Commercial Banker.  They are here to assist you and provide guidance on options available for your specific financial difficulties and needs.